The Yamaha National 3S Grand Prix showcases Yamaha's commitment to providing exceptional customer service across Sales, Service, and Parts, in line with their global standards.
This competition aims to strengthen dealer staff skills, motivating them to meet customer expectations with excellence and quality.
By participating in the competition, Yamaha dealers' 3S teams interact with experienced staff and learn new ways to deliver "Kando," the Japanese term that represents creating feelings of deep satisfaction and intense excitement.
The contest focuses on several areas:
Sales: Yamaha brand awareness, customer needs analysis, clear product communication, and transparency in services.
After-sales: Efficient customer interaction, accurate cost and time estimation, precise problem identification and repair, final inspection, predictive maintenance advice, and post-service feedback.
Parts: Ensuring the availability of genuine parts for accurate and timely repairs.
The World Technician Grand Prix is a world championship held every two years that produces highly motivated, skilled technicians on a global scale. India Yamaha has twice won the WTGP in 2014 and 2016 and the CS No.1 award in 2018. The 2023 National Champions were celebrated in a Global Ceremony at Yamaha Motor Co. Headquarters in Japan.
2014 M/S Alagendran Auto (Madurai) won the first position
2018 M/S S.N.C Yamaha Motors (Howrah) won the CS No.1 Award
2023 Ambuj Automobile (Delhi) Felicitated in Global Ceremony for National Champions
