Service & Maintenance

National Technician Grand Prix (NTGP) & NPGP 2018:

9th edition of National Technician Grand Prix (NTGP) 2018 and 2nd edition of National Parts Manager Grand Prix (NPGP) was organized by Yamaha Motor India Sales Pvt. Ltd, concluded with the announcement of winners at Surajpur, in Greater Noida on 27th November 2018.

In this 2 days contest (26th November - 27th November, 2018), 42 finalists across India competed for the coveted title of No.1 "Yamaha Technician" "Yamaha Service advisor" and "Yamaha Parts manager" in India for the year 2018.

In this unique nationwide contest which aims at strengthening the role of Customer Service Engagement, 4053 contestants (2493 Technician, 1130 Service Advisor, and 430 Parts Manager) from all over India competed for the prestigious title in their respective category. The finalists from technician category are eligible to represent India Yamaha Motor Pvt. Ltd. (IYM) in the World Technician Grand Prix (WTGP) 2020 in Japan.

From the Regional round, 210 winners were selected from 4 Zones for Zonal Round. From the Zonal Round, 42 winners (14 from each category) were selected to compete in the final round here at Greater Noida.

 

Winners of Technicians contest are :-

1st Position
Mr. Md. Abid
Technocon Services, Howrrah, West Bengal
2nd Position
Mr. Vigneswarm M Aditya
Yamaha Autos
Coimbatore
3rd Position
Mr. Suhas
Bharat Bhase, Naman Auto Sales
Panvel

Winners of Service Advisor contest are:-

1st Position
Mr. Rajnish Kr
Lila Motors
Patna
2nd Position
Mr. Prabir Das
Technocon Services, Howrrah
West Bengal
3rd Position
Mr. Ninad
Tidake, The spirit sales and service
Pune

Winners of Parts Manager contest are:-

1st Position
Mr. Ramesh T
Green City Motors
Banglore
2nd Position
Mr. Shouvik
Dey, Aquad Ventures (P) Ltd
Kolkata
3rd Position
Mr. Vishal
Saxena Lucknow Automotive, Lucknow

The NTGP contest is designed to judge the contestants skill sets in the areas of "Quality repair", "Quick Repair" and "Economical Repair", thus intensifying the commitment of Yamaha to provide amiable customer service. To judge the level of these skills, the contestants are tested in Theory, Troubleshooting, Repair, Final Inspection, Engine Noise, Vehicle Receiving and Delivery on actual two-wheelers with speed, accuracy and skill of dealing customers with CS mind. The winners are decided on the basis of cumulative score earned in all of these test areas.

Historical success in WTGP 2016, and securing best CS award in 2018 inspires Indian technicians vastly, and it made the 9th NTGP more significant, since each participant tried to win this national contest while keeping an eye on WTGP 2020. All the participants put their best foot forward with one single goal to become no.1 Indian technician and then definitely the world's best technician.

In this nationwide contest, 4053 contestants from all over India competed for the prestigious title.

In 2018 WTGP, S K Tazim from SNC Yamaha (Howrah) shown world class performance and received CS Number 1 award.