National Technician Grand Prix (NTGP)
The exciting and unique nationwide contest which aims at strengthening the role of Customer Service Engagement, contestants from all over India competed for the coveted title and an opportunity to represent Yamaha Motor India Sales Pvt. Ltd. in World Technician Grand Prix in Japan for technician category.
The contest was designed to judge the contestants' skill in the areas of "proper service knowledge", providing service that "communicates the image of the Yamaha products" and providing amiable customer service. To judge the level of these skills, the contestants were tested in troubleshooting with YDT version 3.0, engine noise diagnosis, and theory & skill of dealing with customers during vehicle delivery. The winners were decided based on cumulative points earned in these areas.
Taking along another step forward to ensure deployment of thoroughly skilled technical manpower, NPGP (National Parts Manager Grand Prix).Another new category of "Service Advisor" was introduced with the 8th edition of NTGP to strengthen the delegation of roles at the dealership levels with an objective of delivering "Kando" (i.e. a feeling of intense excitement and deep satisfaction) to Yamaha customers.
A new contest, NPGP (National Parts manager Grand Prix) was also introduced. NPGP was designed to judge the contestants skill set in the area of spare parts distribution and managing ware house handling and managing parts inventory.
National Technician Grand Prix (NTGP) was first held in India in 2010 and is a yearly event. It is a contest which is a part of the Yamaha Technical Academy (YTA) program promoted by Yamaha Motor Co., Japan. The Yamaha Technical Academy (YTA) is the cornerstone of Yamaha's Technical Training Program. Yamaha's YTA Instructors combine comprehensive technical model information from the Yamaha Factory with 'real-world' diagnostic and troubleshooting skills developed over many years of actual dealership experience.