The exciting and unique nationwide contest which aims at strengthening the role of Customer Service Engagement, contestants from all over India competed for the coveted title and an opportunity to represent Yamaha Motor India Sales Pvt. Ltd. in World Technician Grand Prix in Japan. From the Regional round, 100 winners were selected for 4 zones. From the Zonal rounds, 20 winners (5 from each zone) were selected to compete in the final round.
The contest was designed to judge the contestants' skill in the areas of "proper service knowledge", providing service that "communicates the image of the Yamaha products" and providing amiable customer service. To judge the level of these skills, the contestants were tested in contestants were tested in troubleshooting with YDT version 3.0, engine noise diagnosis, and measurement, theory & skill of dealing with customers during vehicle delivery. The winners were decided based on cumulative points earned in these areas.
National Technician Grand Prix (NTGP) was first held in India in 2010 and is a yearly event. It is a contest which is a part of the Yamaha Technical Academy (YTA) program promoted by Yamaha Motor Co., Japan. The Yamaha Technical Academy (YTA) is the cornerstone of Yamaha's Technical Training Program. Yamaha's YTA Instructors combine comprehensive technical model information from the Yamaha Factory with 'real-world' diagnostic and troubleshooting skills developed over many years of actual dealership experience.